Tables HQ is a complete restaurant management platform: floor plan and table management, a kitchen display system, reservations, online and in-venue ordering, invoicing, reporting, and a guest CRM — all in one subscription, replacing the need to stitch together separate booking, POS, and KDS systems.
You pay a flat monthly subscription based on your plan (Intimate, Salon, or Grand, depending on your restaurant's size — Enterprise and MultiSite are tailored quotes for larger or multi-venue operations) — no per-cover or per-booking charges. See our Pricing page for current rates.
Every plan starts with a 4-week no-cost setup period — we configure your floor plan, menu, and booking schedule, and run live tests with your team, before any billing begins.
If you're joining as a Founding Partner (a limited offer on Salon/Grand plans only):
We aim for 99% uptime each month and put real effort into keeping the system fast and reliable — but we're upfront that this is a target we work hard to hit, not a guaranteed, contractually-insured service level with automatic refunds if we occasionally fall short (that kind of formal guarantee usually comes with the much higher price tag of an enterprise-grade platform, and isn't something we think is right to promise at this stage).
If something goes wrong, you can reach us by email or in-app support during normal UK business hours — see our Pricing page for how support access varies by plan. We don't currently promise a specific response time in writing on every plan, but as a small, hands-on team, you'll generally hear back from a real person quickly rather than a ticket queue.
Everything you put into Tables HQ — your guest records, reservations, orders, menus, invoices — belongs to you, not us. We just process it on your behalf to run the service. If you ever leave, we'll help you export your data and then delete it, as set out in our Data Processing Agreement.
We never sell your data, and we're specific (not vague) about who else touches it: the platform runs entirely on UK-based servers with FastHosts, your card payments go through Stripe, WhatsApp messages (if you turn that feature on) go through Twilio, transactional emails go through Postmark, and encrypted database backups are additionally stored off-site with PeaSoup Cloud — also UK-based — for disaster recovery. That's the full list — see our Privacy Policy for the details on each.
Like any software company, we ask for a cap on how much we could ever be liable for if something goes badly wrong — set at 6 months of the fees you've paid us. We think that's a fair, honest number for a company our size, rather than promising unlimited compensation we couldn't actually stand behind. We also can't be held responsible for things genuinely outside our control, or for problems caused by third-party services we don't operate ourselves (though we're still responsible for choosing them carefully).
The Tables HQ platform, its code, and its features belong to us (Atelier Software Ltd) — you're licensed to use it during your subscription, not buying a copy of the software itself. This is completely standard for any SaaS product and doesn't affect your ownership of your own restaurant's data in any way.
If anything in the full Terms of Service or Data Processing Agreement doesn't make sense, ask us before you sign — we'd genuinely rather explain it than have you sign something you're unsure about. Contact us at info@tableshq.com.